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Terms of Service & Privacy Policy

Terms of Service

Effective Date: 6/5/26  |  Last Updated: 6/5/26

CALL RECORDING NOTICE: All calls placed through this site are recorded and transcribed. Upon connecting, you will receive an audible disclosure. Remaining on the line constitutes affirmative consent. If you do not consent, do not call.
LEAD GENERATION DISCLOSURE: This website is operated by CRM Infusion LLC, a lead generation and call routing service. This site does not represent a single named contractor or service business. Calls are routed to independent third-party service providers. CRM Infusion LLC does not directly provide any of the services described on this site.

1. About This Site and Our Role

This website is operated by CRM Infusion LLC ("Company," "we," "us," or "our"), a Utah limited liability company. This site functions exclusively as a lead generation and call routing platform. The phone number displayed connects callers to independent third-party service providers ("Service Providers"). The branding and content on this site are marketing properties owned by CRM Infusion LLC and do not represent any singular, specific local business or licensed contractor.

CRM Infusion LLC is not a licensed contractor, service professional, trade entity, or direct provider of any services advertised on this site. We do not employ Service Providers. We match inbound calls with independent third-party businesses that operate independently of CRM Infusion LLC.

Your use of this site and any call you place through the number displayed constitutes your full agreement to these Terms.

2. Nature of the Service — No Guarantees

When you call the number shown, your call will be routed to one or more independent Service Providers who may be able to fulfill your service request. We do not guarantee:

We do not vet, endorse, certify, or guarantee any Service Provider. Any transaction, agreement, or arrangement you enter into is solely between you and the Service Provider. CRM Infusion LLC is not a party to any such agreement and accepts no liability for the performance, conduct, licensing, or workmanship of any Service Provider.

3. Call Routing, Recording, Transcription, and Cloud Processing — Consent

ALL CALLS PLACED THROUGH THIS SITE ARE RECORDED AND TRANSCRIBED.

Upon connecting your call, you will receive an audible pre-connection notice disclosing that the call is being recorded, that it is routed to an independent service provider, and that you may disconnect to decline. Remaining on the line after that audible notice constitutes affirmative, all-party consent to recording, transcription, and cloud processing of your call. The audible notice and this written disclosure are collectively intended to satisfy the consent requirements of California Penal Code § 632 (confidential communications) and § 632.7 (communications transmitted to or from a cellular or cordless phone), as well as the all-party consent requirements of all applicable state recording statutes. If you object to recording, you must disconnect at that time.

By using this site and calling the number displayed, you also provide express prior consent to the following:

Through its data processing agreements with all platform vendors, CRM Infusion LLC contractually requires that voice data, call recordings, and transcripts not be used to extract, derive, or store biometric identifiers, voiceprints, or unique physiological metadata. Call recordings are to be processed strictly as audio files for routing validation, transcription, and quality control purposes only.

If you object to recording during a call, you may disconnect at any time. We do not operate a non-recorded call routing path.

Call recordings and transcripts are retained for ninety (90) days from the date of the call, after which they are permanently deleted from CRM Infusion LLC's systems. We will direct CallScaler to delete associated recordings consistent with our data processing agreement with that platform, subject only to a valid, legally binding judicial subpoena, court order, or statutory warrant served directly upon CallScaler requiring a specific legal hold.

4. Data Sharing With Service Providers

When you call through this site, your inbound phone number and call-related data — including any information you provide verbally — may be shared with one or more independent local service businesses operating in your geographic area and providing services in the category advertised on this site. You may receive follow-up contact from one or more of these businesses. You acknowledge and consent to this sharing as a condition of using this site.

CRM Infusion LLC is not liable for the independent actions of Service Providers beyond the scope of data shared through our platform. You should independently review the privacy practices of any Service Provider who contacts you.

5. Telephone Consumer Protection Act (TCPA) and Outbound Contact

CRM Infusion LLC does not initiate automated outbound marketing calls or unsolicited text messages to consumers. We operate an inbound call routing model only. No automated text messages, SMS confirmations, or automated voice messages will be generated or transmitted by CRM Infusion LLC to a caller's phone number in the event of a dropped, disconnected, missed, or abandoned inbound call.

If a Service Provider to whom your call is routed subsequently contacts you via outbound call, text message, or automated system, that communication is initiated solely by and under the control of that Service Provider. CRM Infusion LLC does not represent or warrant that call routing through this platform constitutes TCPA-compliant consent for any outbound communications by Service Providers. CRM Infusion LLC's terms of engagement with Service Providers prohibit the use of automated telephone dialing systems (ATDS), artificial or prerecorded voice messages, or unsolicited text messages to contact consumers unless the Service Provider has independently obtained explicit one-to-one consent from that consumer as required under 47 U.S.C. § 227 and applicable FCC rules. Service Providers are solely responsible for their own TCPA compliance.

CRM Infusion LLC bears no liability for any Service Provider's compliance or non-compliance with the Telephone Consumer Protection Act (47 U.S.C. § 227), the Telemarketing Sales Rule (16 C.F.R. § 310), or any applicable state telemarketing law. CRM Infusion LLC complies with the National Do Not Call Registry (16 C.F.R. § 310.4) with respect to any outbound communications it independently initiates. If you believe you have been contacted improperly by CRM Infusion LLC directly, contact us at info@crminfusion.com.

6. Intellectual Property

All content on this site, including text, design, and layout, is the property of CRM Infusion LLC or its licensors and is protected under applicable United States copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

7. Disclaimer of Warranties

THIS SITE AND ALL SERVICES ACCESSIBLE THROUGH IT ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. We do not warrant that the site will be uninterrupted, error-free, or free of harmful components, nor do we warrant the accuracy or completeness of any content on this site.

8. Limitation of Liability

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, CRM INFUSION LLC, ITS MEMBERS, OFFICERS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES ARISING OUT OF OR IN CONNECTION WITH YOUR USE OF THIS SITE OR THE SERVICES OF ANY SERVICE PROVIDER REFERRED THROUGH THIS SITE. IN NO EVENT SHALL OUR TOTAL LIABILITY TO YOU FOR ALL CLAIMS EXCEED ONE HUNDRED DOLLARS ($100.00), EXCEPT WHERE APPLICABLE LAW — INCLUDING CLAIMS PROPERLY ADJUDICATED UNDER CALIFORNIA SUBSTANTIVE LAW PURSUANT TO SECTION 10 — EXPRESSLY PROHIBITS THE LIMITATION OR WAIVER OF STATUTORY DAMAGES OR REMEDIES (INCLUDING CALIFORNIA PENAL CODE § 637.2 AND ANY OTHER STATUTE PROVIDING A NON-WAIVABLE MINIMUM STATUTORY RECOVERY), IN WHICH CASE LIABILITY SHALL BE LIMITED TO THE MINIMUM AMOUNT PERMITTED BY LAW. NOTWITHSTANDING THE FOREGOING, NOTHING IN THIS SECTION LIMITS ANY RIGHT TO SEEK INJUNCTIVE OR EQUITABLE RELIEF EXPRESSLY AUTHORIZED BY APPLICABLE STATUTE, INCLUDING CALIFORNIA PENAL CODE § 637.2(B) OR CALIFORNIA CIVIL CODE § 1798.150.

9. Indemnification

You agree to indemnify, defend, and hold harmless CRM Infusion LLC and its members, officers, employees, and agents from any claims, liabilities, damages, losses, and expenses (including reasonable attorneys' fees) arising out of or related to your use of this site, your violation of these Terms, or any transaction you enter into with a Service Provider.

10. Dispute Resolution and Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS, INCLUDING YOUR RIGHT TO SUE IN COURT AND YOUR RIGHT TO A JURY TRIAL.

You and CRM Infusion LLC agree that any dispute, claim, or controversy arising out of or relating to these Terms, your use of this site, or any call placed through this site shall be resolved exclusively through final and binding individual arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, rather than in a court of law. This agreement applies mutually to both you and CRM Infusion LLC.

The arbitration shall be conducted remotely by default, or at a location within the consumer's county of residence if an in-person hearing is required under the AAA Consumer Arbitration Rules, unless both parties mutually agree in writing to Washington County, Utah. The arbitrator shall apply the substantive law of the State of Utah, except that claims arising under California law — including claims under the California Invasion of Privacy Act (CIPA, Cal. Penal Code § 630 et seq.) or the California Consumer Legal Remedies Act (CLRA) — shall be governed by California substantive law to the extent required by applicable statute. The arbitrator's decision shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

Class Action Waiver: You and CRM Infusion LLC each agree that all dispute resolution proceedings will be conducted only on an individual basis and not as a class, consolidated, or representative action. If for any reason a claim proceeds in court rather than in arbitration, both parties waive any right to a jury trial and agree to individual proceedings only.

Right to Opt Out of Arbitration: You have the right to opt out of this binding arbitration agreement within thirty (30) days of your first call or interaction with this site by sending written notice to info@crminfusion.com with the subject line "Arbitration Opt-Out." Your notice must include your full name, the phone number used to place your call, and a clear statement of your intent to opt out. If you were unaware of these Terms at the time of your first interaction, your opt-out period begins upon your first actual review of these Terms, provided that review occurs within ninety (90) days of your first call and prior to the initiation of any dispute, claim, or legal proceeding between you and CRM Infusion LLC. If you opt out, all other provisions of these Terms remain in effect.

Nothing in these Terms limits any right you may have under applicable federal or state consumer protection law to the extent such rights cannot lawfully be waived by contract.

11. Governing Law

These Terms are governed by the laws of the State of Utah, without regard to conflict-of-law principles, except where applicable law requires the application of another state's substantive law to claims brought by residents of that state. This governing law provision applies to all disputes whether resolved through arbitration, court proceedings, or otherwise.

12. Third-Party Links and Services

This site may reference or link to third-party websites or services. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites. Your use of such sites is at your own risk.

13. Changes to These Terms

We reserve the right to modify these Terms at any time. Changes will be posted with an updated effective date. Because this site does not maintain user accounts, the version of these Terms in effect at the exact time you initiate a call or use this site shall govern that interaction. Changes do not retroactively alter the terms under which previously collected personal information was obtained; data collected prior to any update continues to be governed by the policy version in effect at the time of collection.

14. Entire Agreement and Severability

These Terms constitute the entire agreement between you and CRM Infusion LLC regarding your use of this site and call routing platform, superseding all prior or contemporaneous communications, representations, or advertising, whether oral or written, except that the audible pre-connection recording notice described in Section 3 of these Terms is incorporated herein by reference and is not superseded by this clause. If any provision of these Terms is found invalid or unenforceable by an arbitrator or court of competent jurisdiction, that provision shall be modified to the minimum extent necessary to make it enforceable, and the remaining provisions shall continue in full force and effect.

15. Contact

Questions regarding these Terms may be directed to:
CRM Infusion LLC  |  St. George, Utah  |  info@crminfusion.com

Privacy Policy

Effective Date: 6/5/26  |  Last Updated: 6/5/26

CALL RECORDING NOTICE: All calls placed through this site are recorded and transcribed. Upon connecting, you will receive an audible disclosure. Remaining on the line confirms your affirmative consent. See Section 4.
LEAD GENERATION DISCLOSURE: This site is operated by CRM Infusion LLC, a lead generation platform. Calls are routed to independent third-party service providers. Your call data, including your phone number, may be shared with one or more of those providers as a core function of this service.

1. Who We Are

This Privacy Policy applies to websites operated by CRM Infusion LLC ("Company," "we," "us," or "our"), a Utah limited liability company. These sites function as lead generation platforms that route inbound calls to independent third-party Service Providers. This policy describes what information we collect, how we use it, how it is stored, and your rights regarding that information.

2. Information We Collect

NOTICE AT COLLECTION: This section constitutes our Notice at Collection under applicable state privacy frameworks, including the California Consumer Privacy Act (Cal. Civ. Code § 1798.100 et seq.). We collect the categories of personal information listed below for the commercial and operational purposes detailed in Section 5, and retain such data according to the limits described in Section 8.

a. Automatically Collected Data

When you visit this site, our hosting and analytics infrastructure automatically collects:

This data is processed by Cloudflare, Inc. and Google LLC under their respective privacy terms. We access aggregated analytics only. Google Analytics on this site is configured with advertising features disabled. We do not use data collected through Google Analytics for behavioral advertising or retargeting. IP addresses are used solely for transient security screening, DDoS mitigation, and macro-level geographic routing to align your call with a localized Service Provider. Cloudflare security cookies are processed exclusively for threat detection and are not used for cross-context behavioral tracking or user profiling across distinct digital properties. This site is operated for and directed to US residents only. We do not target, market to, or intend to collect data from individuals located outside the United States.

b. Call Data

When you call the phone number displayed on this site, we collect:

Call recordings and transcripts are collected and stored within CallScaler, acting as a data processor on behalf of CRM Infusion LLC. Call metadata — including inbound phone number, call date, duration, disposition, and a non-resolvable internal administrative reference pointer to the recording within CallScaler's isolated environment — is stored in CRM Infusion LLC's Salesforce CRM environment pursuant to a Data Processing Addendum with Salesforce, Inc. This administrative pointer contains no audio content, cannot be executed by unauthorized systems, and requires independent authenticated access to CallScaler to resolve. Full recording audio and transcript text reside in CallScaler only and are not duplicated in Salesforce. Through its data processing agreements, CRM Infusion LLC contractually requires that all platform vendors refrain from using voice data, recordings, or transcripts to extract, derive, or store biometric identifiers, voiceprints, or unique physiological metadata.

c. No Form Submissions

This site does not collect data through contact forms, email sign-ups, or any submission mechanism other than the inbound phone call described above.

3. Cookies and Tracking Technologies

This site uses cookies and tracking technologies operated by Cloudflare and Google, including functional cookies required for site security and performance (Cloudflare) and analytics cookies used to understand aggregate site traffic and behavior (Google Analytics, configured without advertising features). We do not use cookies for behavioral advertising, cross-site tracking, or third-party profiling beyond what is described here. You may adjust cookie preferences through your browser settings.

4. Call Recording, Transcription, Cloud Processing, and All-Party Consent

All calls placed through this site are recorded and transcribed. Upon connecting your call, you will receive an audible pre-connection notice disclosing that the call is being recorded, that it is routed to an independent service provider, and that you may disconnect to decline. Remaining on the line constitutes affirmative, all-party consent to recording, transcription, and real-time cloud processing of your call by CRM Infusion LLC and its designated infrastructure processor, CallScaler, acting in a data processor capacity. Call metadata is subsequently stored in Salesforce, Inc. for lead management purposes. The audible notice and this written disclosure are collectively intended to satisfy the consent requirements of California Penal Code § 632 and § 632.7, as well as the all-party consent requirements of all applicable state recording statutes.

In addition, by using this site, you provide express prior consent to call recording under any applicable state law. All-party consent statutes applicable to calls routed through this platform include California (Penal Code § 632, § 632.7), Connecticut (Conn. Gen. Stat. § 52-570d), Florida (§ 934.03), Illinois (720 ILCS 5/14-2), Maryland, Massachusetts, Michigan, Montana, Nevada, New Hampshire, Oregon, Pennsylvania (18 Pa. C.S. § 5703), and Washington. By proceeding with your call you acknowledge and provide the consent required under any applicable state law.

If you object to recording at any point during a call, you may disconnect. We do not operate a non-recorded call routing path.

Illinois Residents: This site does not intentionally collect voiceprints or biometric identifiers as defined by the Illinois Biometric Information Privacy Act (BIPA, 740 ILCS 14). Our data processing agreements contractually prohibit our vendors from deriving biometric identifiers from call audio. Any audio processing performed by CallScaler is limited to linguistic transcription and call metadata indexing. Contact info@crminfusion.com with any BIPA questions.

Call recordings and transcripts are retained for ninety (90) days from the date of the call, after which they are permanently deleted from CRM Infusion LLC's internal systems. We will direct CallScaler to delete associated recordings consistent with our data processing agreement with that platform, subject only to a valid, legally binding judicial subpoena, court order, or statutory warrant served directly upon CallScaler requiring a specific legal hold.

5. How We Use Your Information

6. Data Sharing and Commercial Disclosure

CRM Infusion LLC shares call metadata and lead information — including your phone number and any information provided verbally — with independent Service Providers to facilitate your service request. This sharing is a core function of our platform. One or more local service businesses operating in your geographic area and providing services in the category advertised on this site may receive your information in connection with a single call. You may receive follow-up contact from one or more of these businesses. This sharing constitutes a commercial data transfer and may be characterized as a "sale" or "share" of personal information under applicable state privacy laws, including the California Consumer Privacy Act (CCPA/CPRA), the Texas Data Privacy and Security Act (TDPSA), and the Utah Consumer Privacy Act (UCPA).

We do not share personal information with unrelated data brokers, advertising networks, or list rental services. We do not use your personal information for behavioral advertising or cross-context advertising targeting.

We also share information in the following additional circumstances:

7. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect information against unauthorized access, disclosure, alteration, or destruction. Data stored in Salesforce is subject to Salesforce's enterprise security infrastructure under our Data Processing Addendum. No method of electronic storage or transmission is 100% secure, and we cannot guarantee absolute security.

8. Data Retention

Call recordings and transcripts are retained for ninety (90) days from the date of the call and are then permanently deleted from CRM Infusion LLC's systems. We will direct CallScaler to delete associated data consistent with our data processing agreement with that platform. Lead and contact records stored in Salesforce are retained for twenty-four (24) months and are then deleted, except where an active legal obligation, regulatory requirement, or bona fide dispute resolution purpose requires continued retention, in which case records are retained only for the duration of that specific purpose. Aggregate analytics data is retained in accordance with Cloudflare's and Google's respective data retention policies.

9. Data Breach Notification

In the event of a data breach involving your personal information, CRM Infusion LLC will provide notification without unreasonable delay in accordance with Utah Code § 13-44-202 and all other applicable state breach notification statutes, including the California Consumer Privacy Act (as amended by the CPRA) and any other state law applicable to affected individuals. You should be aware that applicable state laws may impose specific notification deadlines that are shorter than Utah's standard, including as few as 30 days in some states. Notification will be provided within the timeframe required by the most restrictive applicable state law. If you believe your data has been compromised, contact us immediately at info@crminfusion.com.

10. Your Privacy Rights

Depending on your state of residence, you may have the following rights regarding your personal information. These rights apply to residents of states including but not limited to California, Utah, Texas, Colorado, Connecticut, Virginia, Nevada, Delaware, Florida, Maryland, Oregon, and other states with operative consumer privacy laws:

To exercise any of these rights, submit a verifiable request to info@crminfusion.com. Because our data collection is limited exclusively to inbound telephonic communications, identity verification requires that we verify the requestor's control of the associated telephone number. This may be completed via a telephone verification callback to the exact inbound number associated with the target data profile, or through a commercially reasonable verification process tailored to the nature of the request. We apply verification standards uniformly and will not use verification protocols to create unreasonable friction for consumers exercising their statutory rights. Where telephone callback verification is not feasible, we will accept a signed written declaration of identity, which may be submitted as a signed PDF, a typed statement accompanied by the consumer's printed full name and the phone number associated with the relevant call record, or an electronic signature as defined under the Electronic Signatures in Global and National Commerce Act (15 U.S.C. § 7001 et seq.). We will acknowledge receipt of your request within 10 business days. We will provide a substantive response within 45 days of receipt, and may extend by an additional 45 days with prior written notice where reasonably necessary. Rights under applicable state law apply only where the relevant statute's applicability thresholds are met.

California "Shine the Light" Law: To the extent any disclosure by CRM Infusion LLC to Service Providers is deemed to be for direct marketing purposes under California Civil Code § 1798.83, California residents have the right to request, once per calendar year, specific information regarding such disclosures. To submit such a request, contact us at info@crminfusion.com with the subject line "California Shine the Light Request."

11. Children's Privacy — COPPA

This site is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13 as defined by the Children's Online Privacy Protection Act (COPPA, 15 U.S.C. § 6501 et seq.). If you believe a child under 13 has provided personal information through this site, contact us at info@crminfusion.com and we will promptly delete that information.

12. Third-Party Sites

This site may contain references or links to third-party websites. This Privacy Policy does not apply to those sites. We encourage you to review the privacy policies of any third-party sites you visit.

13. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. Changes will be posted with a revised effective date. Changes to this policy do not retroactively alter the terms under which previously collected personal information was obtained. Data collected prior to any update will continue to be governed by the policy version in effect at the time of collection. Your continued use of this site following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms for any data collected after the effective date of the update.

14. Contact

Privacy questions, rights requests, opt-out requests, or breach concerns:
CRM Infusion LLC  |  St. George, Utah  |  info@crminfusion.com